Arrive like you’re expected.
A name board with your name in the arrival lobby. A home already waiting. A bilingual human on WhatsApp until you’re settled. HarukaBase turns landing in Japan into the easiest part of your trip.
🛬 Final approach · Narita, 23:40Not a taxi company. Your first friend in Japan.
Landing in a country where you can’t read the signs, at midnight, with two suitcases — that’s the moment everything can go wrong. We exist for exactly that moment.
Land with a home — and a desk — waiting.
Before your flight even leaves, our local Japanese staff shortlist share houses, apartments or homestays that match your budget and commute — and handle the application paperwork in Japanese.
Touchdown to home, in eight clear steps.
Send the form
Airport, flight, destination — two minutes, in English.
Review your estimate
Support fee, taxi fare, housing or tuition costs are shown separately before you decide.
Receive your invoice
We issue one itemized invoice so service fees and actual provider costs are clear.
Complete payment
After payment is confirmed, we book the required taxi, housing, or school arrangements.
We confirm the booking
Your pickup plan, meeting point, and name-board details are checked with the driver.
Pre-departure check
Before your flight, we reconfirm arrival time, luggage, destination, and any delays.
Driver info on WhatsApp
We send the final driver details and stay reachable on WhatsApp during the ride.
Arrive and settle in
Meet your name board, ride to your destination, and continue support for housing, school, or daily life.
“The hardest part of moving to Japan
shouldn’t be the first hour.”
HarukaBase · Japan Arrival Support
Everything your first week needs.
Day one, fully handled
From the arrival gate to your front door — name board meet-up, ride, and a local team on your side.
Name board meet-up
Walk out of arrivals, find your name, done — even at 1 a.m. with zero Japanese.
WhatsApp lifeline
A real bilingual human from landing to drop-off — and beyond.
Delay? Covered.
We track your flight. Typical delays cost you nothing extra.
Alphard / Vellfire
Spacious ride — room for friends and every suitcase you own.
Glass-clear invoice
Support fee, taxi fare, housing costs and tuition are itemized. You approve first.
Daily-life support
Shops, reservations, phone calls — local staff handle it in Japanese.
Local tips included
Where to eat, how to ride, what to skip — ask us anything.
School application
Premium: language school application support included at a discounted value.
Japan is waiting.
Pick your landing plan.
Plan prices are HarukaBase support fees. Taxi fare, rent, homestay fees and tuition are added to your invoice at actual cost — itemized clearly before you decide.
For airport pickup and arrival peace of mind
+ taxi fare at actual cost, itemized on your invoice
- Airport pickup, name board meet-up
- 7-day arrival chat (WhatsApp)
- Flight delay & meet-up trouble support
For people who also need housing support
Standard A: share house / homestay · + taxi fare and housing costs
- Everything in Light
- Standard A: share house / homestay
- Standard B: monthly apartment support+¥10,000Total support fee becomes ¥34,800.
- Support chat extended to 31 days
For arrival, housing, and school support together
+ taxi fare, housing fees and school tuition at actual cost, itemized on your invoice
- Everything in Standard
- Choose share house, homestay, or monthly apartment support
- Language school application support is effectively half price inside Premium
- Support chat extended to 90 days
Long-term study (6+ months)? Contact us first — custom plan.
Choose PremiumJust the ride? Pickup only ¥8,000 + taxi fare · Housing only? Share house ¥20,000 · Homestay ¥20,000 · Monthly apartment ¥30,000 · School application only ¥30,000
One invoice, clear breakdown.
You pay HarukaBase
We issue one invoice that separates our support fee from actual costs. Nothing is booked until you approve it.
We pay providers for you
Actual costs are shown on your invoice, then HarukaBase sends the required payments to each provider.
Delays, cancellations & fees.
Flight delay adjustment.
If your flight is delayed, we adjust to your new arrival time where possible. For typical delays there are no extra charges such as driver waiting fees or parking.
Overnight delays.
If a long delay pushes arrival past midnight, the booking is treated as cancelled and the taxi fare is fully refunded. (The support fee is non-refundable.)
Cancellation policy.
If the pickup cannot be provided for reasons other than your own, the taxi fare is fully refunded.
Last-minute booking: within 7 days of arrival + ¥1,000 · within 3 days + ¥2,000
Why a support fee? It covers taxi booking, advance coordination to avoid extra costs (waiting, parking, tolls), real-time support on the day, English communication, and help if something goes wrong.
“Midnight landing. Two suitcases.
Zero panic.”
That’s the HarukaBase standard
Before you pay, everything is clear.
Itemized before payment.
Support fees, taxi fare, housing costs, and tuition are separated on your estimate and invoice.
English-first support.
You can ask questions in English before confirming, so you do not need to guess in Japanese.
Provider payments handled.
When needed, HarukaBase sends actual costs to schools, housing providers, or taxi partners after your approval.
Nationwide pickup.
TOKYONarita · Haneda
OSAKAKansai · Itami
KYOTOvia Kansai
HOKKAIDONew ChitoseQuick answers.
We monitor your flight and respond flexibly after you land. Typical delays add no waiting or parking fees.
Yes — late-night and early-morning pickups are supported. If a long delay pushes arrival past midnight, the booking is treated as cancelled and the taxi fare is fully refunded.
Yes. English and Japanese — and we handle all Japanese-language communication with drivers and housing providers for you.
Yes — housing-only support: share house ¥20,000, apartment ¥30,000. Rent and deposits are added to your HarukaBase invoice at actual cost, then we send the required payment to the housing provider.
Your arrival date is coming. Lock it in.
Send your details — quote within 24 hours, in English.