Privacy Policy

HarukaBase is a service brand operated by Misty Wood. We recognize the importance of protecting personal information and handle customer information appropriately under this Privacy Policy.

Table of Contents

1. Information We Collect

We may collect the following information when customers contact us, request a quote, apply for a service, or use our support services:

Name
Email address
Phone number or WhatsApp contact
Address or destination information
Flight information
Accommodation preferences
Passport or identity information when required for arrangements
Payment-related information when required for payment processing
Other information necessary to provide our services

2. Purpose of Use

We use collected personal information for the following purposes:

To provide and operate HarukaBase services
To respond to inquiries and quote requests
To coordinate with taxi companies, accommodation providers, schools, real estate agencies, and other service providers when necessary
To process applications, arrangements, contracts, and payments
To provide important service updates
To improve service quality and customer experience
To comply with laws and regulations

3. Sharing Personal Information With Third Parties

We do not provide personal information to third parties without customer consent, except in the following cases:

When sharing is necessary to arrange requested services such as airport pickup, accommodation, school application, or life support
When payment processing requires sharing with a payment provider
When required by law
When necessary to protect a person’s life, body, or property and obtaining consent is difficult
When disclosure is requested by a public authority for legitimate reasons

4. Security Management

We take reasonable and appropriate measures to prevent unauthorized access, leakage, loss, destruction, alteration, or misuse of personal information.

We also make efforts to ensure that parties handling personal information understand proper information management.

5. Disclosure, Correction, Deletion, and Suspension of Use

Customers may request disclosure, correction, deletion, or suspension of use of their personal information.

When we receive such a request, we will verify the identity of the requester and respond appropriately in accordance with applicable laws and regulations.

6. Cookies and Analytics

This website may use cookies and analytics tools to understand website usage and improve services.

Customers can disable cookies through browser settings. Some website functions may not work properly if cookies are disabled.

7. Changes to This Policy

We may revise this Privacy Policy as necessary. The latest version will be published on this website.

8. Contact

For inquiries regarding this Privacy Policy, please contact:

HarukaBase / Misty Wood

Representative: Motoyuki Goto

Email: info@harukabase.com

Address: 582-9 Hazukashi Furukawacho, Fushimi-ku, Kyoto 612-8487, Japan